How do you dial in the fidelity of your program? You deeply engage stakeholders in conversation
The mission of WorkLife’s Upskill program is to help working parents reach their career goals through professional development and, in turn, to improve their financial stability. We interviewed program participants to identify strengths and opportunities for improvement in their coaching and training model, tracking the impact of the program on whole families through the use of a 2Gen approach (described here). We also conducted interviews with Upskill’s referral partners to assess the effectiveness of the referral process and understand Upskill’s role as a community partner in serving Colorado families in need.
Evaluation created opportunity for informed decisions
Knowledge gained from this evaluation will enable them to better identify appropriate participants for the program, improve success rates, and make adjustments to their business model with a focus on sustainability.